- SYMANTEC ENDPOINT PROTECTION 14 SMALL BUSINESS HOW TO
- SYMANTEC ENDPOINT PROTECTION 14 SMALL BUSINESS INSTALL
Turns out I would have it it were set to 1 and not the default 10 hits.Īnother tip: how I manage my customers is to set up their ICDm, using alias mydomain. So unless things have greatly improved in just the past 1-2 weeks, I would expect that you guys will not be able to get all your customers migrated on time so start prioritizing just in case.įor the fellow that mentioned logging in each day to each ICDm, yes you can set up reports sent to you, but bear in mind the default Alerts for threats only trigger on like 10 alerts per unit of time.I don't recall the unit of time, perhaps in 1 minute.but anyway, my email reports would show real malware detected on a client device, yet I'd get no alert. When the agent finally saw the typo, problem resolved, but who knows how long for and in which direction things would have gone had the agent not spotted that. In one instance, a typo made by the provisioning team led to a week's delay while I argued with the support agent that No, it is not working despite how it shows provisioned in your back-end database. Please note, this entire provisioning process is susceptible to error as well. Unless you log a support ticket, then the agent emails you to try.
During the wait period for provisioning to get this going, there are no communications to say when it is up. If it is not ready yet, when you click Mobile in ICDm on the left you get a grey-ish html page (new browser tab) with a lightning bolt image, saying "something went wrong". I ordered about 15-20 new customer accounts 2-3 weeks ago, set up the ICDm's for each, and am only recently starting to see the Mobile tab functioning. For whatever reason, when you place your order and get the customer's ICDm access going, the Mobile provisioning team takes a very long time to get their part set up. Unless something has changed in just the last week or so to improve this. I'll share a couple of hard-earned reality bits here :)įirst, if you have any mobile devices (phones/tablets I mean), expect a long delay in having that part functional in ICDm. I've been working on migrations from SEPC and SEP SBE to SESE for about two or three months now.
SYMANTEC ENDPOINT PROTECTION 14 SMALL BUSINESS HOW TO
I'm also not able to find any documentation on how to go about this.Ĭan you link me to a page where I can get started? I would be much appreciated. We are migrating from SEP small business to SES Enterprise as well. What is the URL of the new management console for partners? This address seems to be the individual console of each company and not the partner console. I have the impression that I am not connecting to the right place. I opened a ticket but it is not moving forward. Subject: How to migrate Symantec Endpoint Protection Small Business Edition Cloud to Symantec Endpoint Security Enterprise Cloudįrom: Solution Informatique Solution Informatique I am not an expert on the new Portal, but I have an idea how to do things now and some of the simple questions were not answered in the guides. On each users device, and I am pretty sure you will need to do the same.
SYMANTEC ENDPOINT PROTECTION 14 SMALL BUSINESS INSTALL
We have 16 or so clients on Symantec with around 500 users, but we need to create a Portal for each client, and then uninstall the old SEP and install the new SES
It takes half a day but one I did yesterday was "authorized" in a few seconds.) (Once you have their own portal, you need to request site access on each one also. Their own login with an address from the clients domain. I can tell you now that at this moment in time (Oct 2020) EACH client will have to have their own Management Portal / Integrated Cyber Defense Manager, with We have been in contact with support quite a bit since our clients only use SEP Small Business Cloud and which we need to migrate to SES Enterprise. You can still access the old portal until 2 November 2020.
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